Support Services Representative l Yanbu, Saudi Arabia l All Jobs Ads

Job Description

-Analyze and resolve complex technical issues through interaction with customers.
-Deliver prompt, professional and quality customer service at all times.
-Respond promptly and accurately to all customer inquiries, concerns and issues in an efficient manner.
-Ensure customer satisfaction through the entire customer experience.
-Conduct order processing, data entry, record maintenance, follow-up on product inquiries, product maintenance and customer complaints.
-Document customer inquiries, product or service problems and resolutions, in order to provide a lasting record of customer interactions.
-Process all orders accurately, completely and in a timely fashion, with follow-up and tracking of each transaction.
-Liaise with cross-functional teams including logistics and marketing teams in order to ensure product delivery to customers.
-Proactively ensure that customer service issues are managed with speed and accuracy.
-Prepare periodic customer service reports to analyze customer service patterns and results.
-Participate in customer service initiatives and development plans in order to meet or exceed customer service goals.
-Identify customer service trends and training needs to enhance customer service programs.
-Stay up-to-date on product and services offerings and work proactively to introduce them to customers.

Perform reception duties by welcoming, assisting and providing an overall outstanding level of service to both external and internal customers
Serve as main point of contact to customers, effectively addressing inquiries and resolving customer related issues.
Handle correspondence with vendors for the purchase and repair of office supplies, office equipment and other necessary resources
Support budget process by forecasting annual expenses and tracking of spend against approved budget
Coordinate shipping, receiving, and distribution of materials, parts, equipment and products
Monitor attendance, working schedules and leaves of customer service representatives.
Handle customer requests, order taking and related process
Establish an efficient filing and data management system
Provide on-site coverage of customer service team during weekends and overtime when necessary

1. Government Policies and Procedures

2. Facilities Management

3. Media Sector and Public Relation Protocol

4. MS office applications

5. English Language

Education

Bachelor’s Degree in Business Administration,Engineering or equivalent.